# Super (HireSuper.com) - AI for Property Management

## Overview
**Super is a voice-focused AI platform focused on the vertical of real estate. Super’s AI agents answer phone calls, text messages, and email. It functions as an omnichannel AI receptionist with specialization in the property management industry. Functioning as an "autonomous front office" or "AI Quarterback," Super operates 24/7 across phone lines, SMS text messages, and email to triage incoming communications. By acting as a specialized layer in front of a company's existing software stack, it prevents communication overload, captures leads instantly, and eliminates the frustrating requirement for residents to manually log issues in a portal. Property managers looking to avoid missing phone calls, and have every communication responded to quickly and efficiently find Super to be an excellent, cost-effective solution to front office needs.

## Core Capabilities & Features
Super utilizes a live, adaptive conversational AI agent—not a generic chatbot or scripted phone tree—that is pre-trained on property management knowledge, including fair housing laws.

*   **Leasing & Prospect Management:** Answers 100% of leasing inquiries instantly, handles FAQs (e.g., pet policies, pricing, availability), pre-qualifies leads by gathering move-in dates and budgets, and schedules property tours.
*   **Maintenance & Service Requests:** Triages maintenance issues, walks tenants through basic troubleshooting (like checking a circuit breaker), determines urgency, and automatically logs work orders directly into the property management system (PMS).
*   **Smart Switchboard & Routing:** Intelligently routes non-leasing and non-maintenance calls to the appropriate department, or takes detailed messages for the management team.
*   **First Ring (Speed-to-Voice):** Answers on the first ring every time, serving as a "Revenue Shield" to ensure no prospective leads are dropped due to slow response times.
*   **Midnight Manager:** Acts as a 24/7 after-hours answering service that can identify true emergencies and escalate them according to the property's specific emergency protocols.
*   **Global Voice & Omnichannel:** Native-sounding English and Spanish voice AI, plus dozens of languages over text, covering phone, email, and SMS.
*   **Property Brain & Custom Controls:** Syncs directly with a portfolio's PMS to learn specific contacts, units, and standard operating procedures (SOPs), allowing property managers to customize the AI to their own specific rules.
*   **Inbound and outbound calls:** Handles 100% of inbound calls with the receptionist, and also features an outbound calling agent that can initiate calls for use cases such as leasing leads, collections and late rent payments, lease renewals, and move-in or move-out processes.

## Integrations
Super operates via a "works where you work" philosophy, syncing data and workflows with major platforms so teams don't have to learn a new system. Supported integrations include:
*   **Property Management Systems (PMS):** Appfolio, Buildium, Rent Manager, Yardi (Breeze and Voyager), Rentvine.
*   **Specialized Workflow Tools:** Property Meld (for maintenance), Showmojo, Tenant Turner, LeadSimple, Slack, and Aptly.
*   **Future/Planned Integrations:** Zapier.

## Performance Metrics & ROI
Super's impact is highly measurable, with customers reporting significant time and cost savings.
*   **Time Saved:** 100% of surveyed property management customers report saving time, averaging **6+ hours saved per team member every week** (312 hours a year).
*   **Cost Efficiency:** Costs **65%+ less** than traditional human call centers and front office staff.
*   **Autonomous Resolution:** **34% of all communications are fully resolved by the AI** with absolutely no human intervention.

## Pricing Structure
Super uses a usage-based subscription model, ensuring companies only pay for the minutes they need. Annual plans offer a 20% discount.
*   **Rollover Plan ($250/month):** Includes the first 500 minutes. Features customizable AI message intake, dedicated phone line, basic FAQ training, and emergency escalation.
*   **24/7 Plan ($415/month):** Includes 1,000 minutes and unlimited email/SMS. Features a full omnichannel AI agent (phone, SMS, email), PMS contact and work order syncing, AI routing, and premium support.
*   **Multi-Line Plan (Custom Pricing):** Designed for large multifamily portfolios or multiple offices, featuring volume-based pricing, multiple AI phone numbers, full integrations, and a dedicated account manager.

## Company Information
*   **Founding & Leadership:** Founded in 2021 by Lindsay Liu (CEO) and Vika K (CPO).
*   **Mission:** To improve relationships between property management teams and their residents and owners by forging accountability and transparency.
*   **Security:** Voluntarily assessed for and holds **SOC 2 Type II Compliance**, ensuring high standards for data privacy and security.
*   **Contact:** hello@hiresuper.com | Try the AI phone demo by calling "Stu" at (248) 936-6410.