The top complaint property managers receive? Poor communication: Slow responses, maintenance issues slipping through the cracks, poor customer service.
Property managers take on immense responsibility for the homes under their care. The quality of management can make the difference on whether it’s a safe place to live or an in-demand investment. We are on a mission to improve the relationships between property management teams and their residents, owners, and boards.
We believe that the days of forcing a resident to log requests in a portal and having a person manually assign these out are behind us. "Please log it in the portal" is a terrible customer experience and a time waster for all. Instead, with Super, a customizable AI assistant responds to every resident request—whether it's an email, phone call, or text message—24/7. No app, no portal required.
Every communication is not just logged, our AI assistant can answer, resolve, and handover issues in order to automate time-sucking tasks management teams currently do manually.
Whether you manage homeowner's associations (HOA), condos, co-ops, multifamily apartments (MFR), and single-family homes (SFR), Super's got you covered.
The result is a platform that saves 100% of our management customers hours a week—and reduces their volume of emails and text messages by an average of 34%.
Our founders, Vika and Lindsay.
We are building a company from the ground up that is intentional about its values: what we believe in, the type of company we are building, how we work, how we hire.
At our core, Super is a company that uses technology to forge more accountability and transparency between people and the buildings in which they live. Our product is both efficient and empathetic. These are shared attributes that should feel evident in the experience of working for and with our company. This is how they translate into our core company values:
It's how we show up in the tough times—not the easy ones—that reveal the actual culture we have. No matter how hard things get, we treat each other with respect, dignity, and empathy. This is a shared code of conduct with our team mates and customers.
Time is one of our most precious resources. We respect people's flexible working hours, PTO, and the 4-day work week by structuring collaboration time in blocks and clear prioritization and communication of tasks.
We respect each other and the business is by being
transparent. Internally, this means no spin—just facts. With our customers, this means that we are obsessed with our customers and always hold them as our north star for our product, interactions, and roadmap.
A diverse, equitable, and inclusive environment is not just important to the success of our working culture; it will result in a better business. We seek to include diverse perspectives and backgrounds. We apply an equally rigorous no tolerance policy for anyone that rejects this shared code of conduct.
We are building a diverse team across product, engineering, marketing, sales, and accounts to transform how residential real estate is managed. Joining an early-stage company like ours is a unique opportunity, and we know it's not for everyone.
The candidates we are seeking are excited to build a new product from the ground up, but also thrive on seeing a business grow and scale. Above all, we are seeking individuals who want to play a foundational role in shaping our company and remodel the real estate industry.
We believe in culture adds, not culture fits. Embracing diversity is one of Super's core founding values. We are a women-founded company and equal opportunity employer that recognizes building a diverse, equitable, and inclusive company will make both our company and our product stronger.
Our commitment to DEI is reflected in our hiring approach, compensation philosophy, working values, and product practices. We know there's always more work to do, and are making DEI a priority from day one.
