Last updated August 13, 2025
This privacy policy (“privacy policy,” “policy”) sets forth the handling practices of Super Software Inc. (“Super,” “company,” “we,” “us,” “our”) in regard to the collection, usage, and disclosure of personal data or personal information that you may provide to us through using the hiresuper.com website (“website”), interactions with us, or use any of our products or services (together, the “Services”), including our AI-powered communication and automation tools.
By accessing or using our Services, you agree to this Policy. If you do not agree, you should not use our Services. We may update this Policy from time to time, and the “Last updated” date above will reflect the most recent changes. We encourage you to review this Policy periodically.
Types of information we collect
We collect the following categories of information from or about you:
A. Information provided directly to us
- Contact information: Such as full name, email, phone number, associated property address
- Billing information: Such as billing address, company/building information, and credit or bank details
- Communications: Emails, phone calls, text messages, in-app chats, files, and documents
- Account data: Profile and login information
- Survey data in which you voluntarily participate in and choose whether to disclose information
B. Information Collected Automatically
- Technical data: IP addresses, browser type, date/time stamp, device identifiers, referring/exit pages, and other interactions
- Usage data: features you use, pages you visit, call metadata (e.g., duration, status, phone number, call routing logs), interaction analytics.
- Cookies and tracking: we use cookies, pixels, and similar technologies to analyze usage, improve the Services, and deliver relevant content.
C. Information from Third Parties
- Service providers: data from phone providers, email platforms, customer relationship management (CRM) tools
- Partners: data from property management platforms and integrations you connect
- Publicly available sources: business contact details, company records, property information, government records
Use and processing of personal information
We may use the information about you in the following ways to:
- Provide, operate, and improve our Services
- Authenticate and authorize access to our Services
- Process payments and fulfill transactions
- Personalize user experience, including AI-powered recommendations and responses
- Provide customer support and respond to inquiries
- Communicate about product updates, features, and promotions
- Detect, prevent, and investigate security incidents, fraud, or illegal activity
- Comply with legal obligations
How we use AI in our services
Our Services use artificial intelligence to process and respond to customer communications across channels. This includes:
- Natural language processing for interpreting and generating responses
- Speech-to-text and text-to-speech for phone interactions
- Integration with systems you authorize and provide us to automate workflows
- Data extraction and summarization from uploaded documents or websites
We do not sell personal data. AI processing may involve sharing information with trusted service providers for processing on our behalf, strictly for the purposes of providing our Services.
How we share information
We may share personal information in the following circumstances:
- Service Providers & Vendors: We share data with third parties who help us operate our Services, including cloud hosting and infrastructure, large language models, voice processing, email, text messaging, analytics and monitoring, and payment processing.
- Business transfers: If we undergo a merger, acquisition, financing, or sale of assets, your information may be transferred as part of that transaction.
- Legal requirements: We may disclose information when required by law, legal process, or to protect the rights, property, or safety of Super, our customers, or others.
- With your consent: We may share your information with third parties when you give us permission to do so, such as testimonials, reviews, or other permitted uses.
Data retention
We retain personal information as long as necessary to provide our Services, comply with our legal obligations, resolve disputes, and enforce agreements. Retention periods vary by data type and use case.
Data security
We implement administrative, technical, and physical safeguards designed to protect personal information against loss, misuse, or unauthorized access. However, no system is 100% secure, and we cannot guarantee absolute security.
Children’s privacy
Our Services are not directed to children under 13, and we do not knowingly collect personal information from them. If we learn we have collected such information, we will delete it.
Data rights
Depending on your location, you may have the right to:
- Access and receive a copy of your personal data
- Request correction or deletion of your personal data
- Object to or restrict processing of your personal data
- Withdraw consent at any time (where processing is based on consent)
To exercise these rights, or for any further questions, email hello@hiresuper.com.