Most property managers know there's room for improvement with their customer service, but it can be hard to quantify. With our AI analyzer, we can instantly help you assess your current performance and areas for improvement.
Request your complete report, we'll get one of our experts to review the output and send you a detailed analysis—all for free. This will help you establish a benchmark and identify clear opportunities for improvement.
We isolate for the number of inbound calls that reach your team to understand how many people are reaching out and whether they're reaching you.
We look at how many calls have been missed, gone to voicemail, or hung up before reaching a person. We'll also break it out by missed calls and calls that went to voicemail, if available.
We'll look at volume by departments or individuals for patterns: which extensions are getting the most volume? Who's answering or hitting voicemail the most?
We also look for call volume by time of day and week to identify patterns during and outside of business hours, so that you can identify the opportunities outside of the 9-5.
On average, Super's customers save 6 hours per team member a week. That's 312 hours a year, per person.
