Learn more about Super's underlying technology and approach to building voice infrastructure for property management.
_FACTS ABOUT OUR TECH
The top complaint property managers receive? Poor customer service. Slow responses, no callbacks, unresolved maintenance issues, never answering.
We've done the research. In our own secret shopping, over 50% of property management companies don't answer their phones during business hours.
We believe that the days of forcing a resident to log requests in a portal and having a person manually assign these out are behind us. "Please log it in the portal" isn't a good customer experience. Instead, with Super, customizable AI agents respond to every inquiry—whether it's a phone call, text message, or email—24/7. No app, no portal required.
Our goal is to resolve issues as quickly as possible: answering, automating intake, creating work orders, inputting guest cards, scheduling showings, or creating tasks. Eliminating the repetitive, manual tasks that take team time daily.
But we also believe AI can make better, more human customer experiences. Connecting to the right person at the right time, escalating appropriately, and of course, giving teams the bandwidth to serve their customers best.
The result is the leading AI voice platform that saves 100% of our customers hours a week—and resolves an average of 34% of communications.
Unlike most other proptech companies, we didn't land on property management because a market analysis told us it would be an industry ready for digital transformation.
Super was born out of personal experiences and frustrations our founders Lindsay Liu and Vika Kovalchuk Zamparelli felt as property owners and investors with deep tech backgrounds working with companies including Meta, Work & Co, and Google.
Solving the “voice gap" is personal for us.
Vertical AI is more performant. Period. Fair housing compliance, property management terminology, staying inside the lines of information security matter to your business. Vertical knowledge isn't a feature. It's what keeps you out of trouble.
An AI agent is only as good as what it knows going into a conversation. Property availability, resident context, portfolio addresses — it's our job to translate data and make it useful information for a real-time context. While the PMS might name the property P2-10-MS, we transform that into what the tenant will say: 10 Main Street.
Fast and wrong isn't better than measured and right. Every technical decision — latency targets, escalation logic, interruption handling — is made in service of a call that holds up under pressure. We're quantifying success by resolutions, which mean nailing speed, response quality, empathy, and more.
Property matching. Scheduling a showing. Sub-second response time. Multi-agent orchestration across channels. These aren't problems you can solve with a prompt and an API key alone. They're where the real results come from, and that's why we invest our time solving the hardest parts of the voice AI pipeline for you.
Kelly C.
Director of Operations
