Learn more about Super's underlying technology and approach to building voice infrastructure for property management.
_FACTS ABOUT OUR TECH
The top complaint property managers receive? Poor customer service. Slow responses, no callbacks, unresolved maintenance issues, never answering.
We've done the research. In our own secret shopping, over 50% of property management companies don't answer their phones during business hours.
We believe that the days of forcing a resident to log requests in a portal and having a person manually assign these out are behind us. "Please log it in the portal" isn't a good customer experience. Instead, with Super, customizable AI agents respond to every inquiry—whether it's a phone call, text message, or email—24/7. No app, no portal required.
Our goal is to resolve issues as quickly as possible: answering, automating intake, creating work orders, inputting guest cards, scheduling showings, or creating tasks. Eliminating the repetitive, manual tasks that take team time daily.
But we also believe AI can make better, more human customer experiences. Connecting to the right person at the right time, escalating appropriately, and of course, giving teams the bandwidth to serve their customers best.
The result is the leading AI voice platform that saves 100% of our customers hours a week—and resolves an average of 34% of communications.
We didn't land on property management because a market analysis told us it would be an ideal total addressable market.
Super was born out of personal experiences and frustrations our founders Lindsay Liu and Vika Kovalchuk Zamparelli felt as property owners and investors with deep tech backgrounds working with companies including Meta, Work & Co, and Google.
Solving the “voice gap" is personal for us.
Vertical AI is more performant. Period. Fair housing compliance, property management terminology, staying inside the lines of information security matter to your business. Vertical knowledge isn't a feature. It's what keeps you out of trouble.
An AI agent is only as good as what it knows going into a conversation. Property availability, resident context, portfolio addresses — it's our job to translate data and make it useful information for a real-time context. While the PMS might name the property P2-10-MS, we transform that into what the tenant will say: 10 Main Street.
Fast and wrong isn't better than measured and right. Every technical decision — latency targets, escalation logic, interruption handling — is made in service of a call that holds up under pressure. We're quantifying success by resolutions, which mean nailing speed, response quality, empathy, and more.
Property matching. Scheduling a showing. Sub-second response time. Multi-agent orchestration across channels. These aren't problems you can solve with a prompt and an API key alone. They're where the real results come from, and that's why we invest our time solving the hardest parts of the voice AI pipeline for you.
Property management companies hold sensitive data, including owner and tenant personally identifiable information (PII), and entrust us with important data capture such as call recordings. We treat this as a responsibility, and as an AI company, Super takes data privacy and security extremely seriously.
Independently-verified policies and practices
Super holds SOC 2 Type II certification, covering all five Trust Services Criteria:
We have rigorous internal data practices that span every team member, core operations, engineering and deployment process, and reviews of third-party services, subprocessors, and vendors. These policies and procedures are refreshed regularly including ongoing training and evaluation. We follow the principle of least privilege to ensure employees only have access to what their role requires, with audit logs for who accesses customer data and when.
Consent and compliance
Every call is recorded and transcribed because that's what powers the voice agent itself, so our stance is to protect our customers with default disclosures for two-party recording consent and automated agent use. SMS compliance is managed by Super, with default opt-out disclosures.
In addition, we build rigorous guardrails for our AI agents around property management topics, areas to avoid and never violate, such as Federal Fair Housing Law, or bad actors trying to jailbreak information.
This is one reason we do maintain additional guardrails around sharing sensitive data with the voice agent, and we'll be continuing to develop a point of view on data security best practices.
You own your data
You control what Super syncs. Owner, tenant, and property information — name, address, email, phone, and relationship — is synced only where you've enabled it via integration. All data is encrypted in-transit and at-rest, and accountaccess control privileges can be managed by our customers.
Data may pass through third-party providers strictly to deliver the service, and de-identified, aggregated data may be used to improve the platform's performance. We are not training AI models on your raw, identifiable conversation data, nor are we reselling your data.
Kelly C.
Director of Operations
