The problem

XYZ had this problem they needed to solve. That's when they found Super. They needed a way to manage communications about emergencies and route them to the correct team members, all while minimizing any changes to their operational structure and existing telephony systems.

"We really needed to solve this problem. When I found Super, it was clear they were focusing on building a real solution to real problems for property managers," said John Doe, VP of Operations at XYZ Co.

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The solution

Super was implemented for their unique needs, with portfolio-level routing and specialized training around triage and intake. We especially identified scenarios for regular maintenance versus emergencies, so that they are appropriately escalated. More information about what's unique and working.

"The implementation has been painless and the support team is excellent. But above that, Super... works. It's that simple. We haven't had the same issues from before we started implementing their AI," adds Doe.

The results

"Since we've been using Super, we've team productivity increase and wasted time decrease. These are meaningful gains for a growing company—we don't have time to waste on administrative work that the AI can easily handle," says Doe. "As a result, our owners have been happier with us spending time on the things that our expertise is best put towards."

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