Your AI speaks the right language — consistently
- Multilingual settings enhancements. We removed a hard-coded "Default to English" instruction that was occassionally overriding company's language rules. If you've configured a multilingual default, your AI now honors it on every call.
- More seamless handling of names. Street names like "Buena Vista" or non-English names will be better respected without prompting language switches. The AI takes names at face value and stays in the configured language.
- SMS and email instruction alignment. In addition to improvements for language handling in voice, AI messaging for email and SMS also use the same language-handling logic as voice — so responses stay in the language the customer is writing in.
- Call summary language consistency. Conversation titles and user-facing summaries in your dashboard are now always generated in English, regardless of what language the call was in.
Smarter transfers and cleaner call endings
- AI warm transfers are faster to accept or decline. The logic that determines when the AI accepts or declines a transfer request has been significantly improved, with better handling of edge cases at the start and end of calls, including the acceptance of DTMF responses ("press 1 to accept").
- Phone number formatting is always normalized. If a handoff action has a phone number like `708-222-0000`, Super now normalizes it to E.164 format automatically when saved — so all entries go through even when numbers are entered in different formats. Extensions like `#103` are preserved.
- Outbound calls have more options. AI transfer is now enabled as a live call transfer path for outbound calls. A cluster of outbound edge cases have been resolved as well to ensure more reliable disconnection detection.
Emergency detection that doesn't depend on a flag
- The AI no longer relies on an `isEmergency` checkbox to route urgent calls. Instead, it utilizes scenario definitions for emergencies and broader conversation context — which means nuanced situations (like a flooding unit described mid-conversation) are handled more accurately than a simple boolean could.
Team Directory is open to everyone
- Team Directory is no longer limited to admins. Any team member at your company can now view staff, roles, and schedules directly in Super. Super admins retain full cross-company visibility as before.
Appfolio CSV imports just got easier
- You can now upload Appfolio CSVs for properties, units, and contacts even if your export doesn't include external PMS IDs. Super generates a composite identifier automatically — so you're not blocked by a missing column.
Ongoing improvements
These improvements don't change how you use Super, but they make everything more stable and accurate:
- Cleaner audio on voice calls. Occassional repeated audio segments when a TTS provider momentarily failed has been fixed. Residents will hear cleaner, uninterrupted responses.
- Better voicemail and silence detection. The core voice agent was significantly refactored, improving how Super handles voicemail pickup and those awkward silences mid-call.
- Workflow selections gain more granularity. Workflow push-to-integration actions are now grouped inside conditional flow steps.
- Call outcome tracking. Super now records why a call ended (disconnected, hung up, transferred), giving you more accurate call data over time.
- Continual CRM updates. Scratchpad tracking of CRM values are tracked mid-call, not just at the end.
