Agent memory for conversations that can hold context
- The AI can pick up where it left off. Specific call context is retained so returning contacts get more relevant responses through recent session context in the briefing so the agent doesn't start cold on a familiar caller or for a callback to an outbound call.
- This also includes enhanced behavioral training for tricky call scenarios. The core voice AI's interaction instructions have been updated to handle information gathering.
Staff scheduling and coverage
- Managing who covers what and when just got a lot more powerful. Set recurring schedules instead of one-off blocks. Staff availability entries now support repeating patterns: days of the week, a time window, and a frequency (weekly, every two weeks, monthly). No more re-entering the same schedule every cycle.
- Set staff time off with the choice of setting an automatic backup. When a staff member is out, assign a substitute directly on the time-off entry. Super will route notifications and calls to the backup for the duration of the absence and return to the primary when the block ends.
Post-call actions gain more nuance
- Mixed-portfolio routing is improved for more diverse property types. If a caller mentions a hotel property, a short-term rental, or student housing, Super identifies the matching department.
- A bug fix was pushed for follow-up SMS after outbound calls. SMS nowsends consistently after each outbound conversation.
- Push integrations can be conditionally selected within a handoff. For example, the maintenance handoff can select between new and existing work orders to configure conditional push integrations.
- The rule builder catches incomplete rules before you save. When a handoff rule has two or more groups, every group now requires a "when" condition before you can save.
Improved settings: a new voice and enhanced contact imports
- New voice option: Meet Erin. A cheerful, confident voice option that you can opt from when creating your agent.
- Contact CSV uploads have more flexibility. Full name is no longer required, and phone number or email alone will import a contact.
Under the hood
These don't change how you use Super, but they make everything more reliable:
- Outbound call tracing. Trace IDs now flow consistently from dispatch through to call close, making it easier to diagnose issues in specific calls.
- Agent stability. Fixed a memory accumulation issue on long-running agents and improved error handling when a call recording is temporarily unavailable.
- Security patch. A dependency used by internal file-handling utilities was updated to a patched version addressing a documented vulnerability.
- Cleaner logs. Noise in the agent logs during normal call flow has been reduced, making real errors easier to spot.
Coming soon...
- Automated outreach sequences. The infrastructure is prepared torun multi-step outbound campaigns where Super can call, determine what happened, and take a different next step based on the outcome.
- Sequences will let you set up campaigns that adapt based on the outcome for new integration partners.
