Carolina Property Management is a top property management company in Charlotte, North Carolina. They are trusted by hundreds of property owners and investors, with an A+ BBB rating, hundreds of 5-star Google reviews, and in the top 100 of property managers nationally.

A team like Carolina Property Management does not earn this trust without exceptional customer service. Carolina Property Management has invested deeply in their team, with live team coverage for extended hours Monday through Friday and on Saturday and Sunday. But instant answering 24/7 is still a priority with Super, where currently around 13% of calls still happen outside of live team coverage times. We have rolled out the AI receptionist for round the clock coverage, and an outbound leasing agent for rapid lead follow up with leasing leads.

On average, Super's receptionist is maintaining a 96.5% neutral-to-positive sentiment score, and a 98.5% one for outbound calls. Super's leasing outreach agent is calling 200 leads a month to follow up on their interest and help get showings scheduled.

The team has experienced great improvements to operations—and are especially grateful for the collaboration and partnership with the team at Super. Says their administrative operations lead: “We'd also like to recognize the team behind the AI. They are incredibly responsive, helpful, and accommodating whenever we have questions, concerns, or requests for updates. They genuinely listen to our feedback and work with us to continuously improve the service. Overall, we're very happy with the experience and truly appreciate the support of the entire team."