Northpoint manages properties across 19 markets with a commitment to better service for owners and residents. But when the team analyzed missed calls, they found a gap: callers were getting lost in the phone tree before reaching anyone.

Northpoint chose Super’s Voice AI Receptionist to focus on solving that critical problem first. Super answers each call, understands what the caller needs, what location they are in, and routes them to the right person—all in an average of 33 seconds per call—and while working alongside Northpoint’s existing prospect and resident tools with no other change management.

The result is a consistent front door across every market. Owners have a clearer path to the Concierge Desk, and residents and prospects can reach the help they need. By starting with one focused improvement, Northpoint delivered value quickly without overhauling its systems.

Top three problems Super solved

• Lost calls: Helping callers navigate beyond the phone tree.
• Call routing: Connecting inquiries to the right team.
• Service consistency: Bringing the same answering standard to all 19 markets.