Titan Property Management runs a tight ship. They have continued to fine tune their processes with the help of technology in order to manage ~200 units of mostly single-family rentals with just a staff of 7, down about half from the staff headcount pre-COVID. This is all possible with the use of AI.

Titan uses Super for managing all inbound calls, removing the antiquated phone tree, and also leverages Super through its Showmojo outbound voice feature. The results across inbound and outbound are supporting the Titan team with maintaining a high-touch client experience while staying lean and efficient.

For example, during peak hours, 5.2% of Titan's calls happened while there was another caller on the line—with Super's AI agents handling bursts of calls seamlessly, with no hold queue.

On the outbound front, the team has seen a significant improvement in filling leases in a competitive market, with the AI agent confirming tours with 30.2% of all engaged callers, representing a 17.6% lift overall on leads that would have otherwise gone cold.

The results have been noticeable for Ryan and his team: “This summer, we had an uptick of vacancies for the first time in years and days on market climbed. I noticed once we did the outbound, I saw an uptick in activity, and it was a weird timing because going into September, when usually everything starts to slow down. All of a sudden we're leasing them in September after not being able to lease them for the two months prior"