Staff and on-call rotation schedule advancements
- Set roles with multiple people all at once or on a rotational schedule
- Upload a CSV file to set the next 4-week schedule, or add staff in UI
- Set a fallback if no one is added to the on-call schedule
- When a staff member is selected in an action, now we display the name of the staff member in the summary and in the activity log
In-call Q&A for better routing
- Building on our CRM and past-call memory, now you can add an "Intake Form" to your agent settings.
- This form allows you to define specific questions that help with routing and when to ask them to avoid repetitive questions.
- For example, if we have a property on file from a previous conversation, you can always confirm the property or opt to skip asking.
- By default, this is off, but can be toggled on per agent under Agents > Agent Details
Outreach agent fine tuning
- We've updated outbound agent settings to have direct parity with inbound agent settings
- Super's current speech-to-text (STT) model selection are applied across all agents as a default
- Text-to-speech (TTS) pronunciation guides are applied across all agents as a default
Under the hood
These improvements don't change how you use Super, but they keep everything fast and stable:
- Scenario classifier model swaps for lower latency
- CRM upload and syncing updates across CSV upload and Hubspot integration
- Hubspot integration improvements for task creation tied to contact
- Observability pushes to increase metrics tracking and visibility
Coming soon
Super's Public API is in progress, with endpoints and documentation for building outreach agents available to select beta testers. Documentation coming soon.
