Under the hood optimizations we released:
- An enhancement for Rentvine work orders that match by unit IDs instead of unit names to improve fidelity
- Rentvine work orders do not fail if no matching property is found and now have a fallback path
- Optimizations to role lookups so rotational roles require fewer queries
- Setting a staff member's time off covers whole calendar days in the entry's timezone, in the schedule list, and in routing
- Transferred calls report one call to one transfer, regardless of transfer type (simple or AI transfer), on dashboard and CSV exports for more accurate metrics reporting
- Less lag on AI transfers by pinning agents to regions closest to the audio servers
