Smoother transfers and handoffs
- Simple transfers handoff faster: Hold music now starts right away, cutting a 2-3 second delay while we wrapped up the first call segment. Now, this runs in parallel, so the caller knows they are getting put on hold with no dead air.
- Phone trees allow retries: Call and transfer lists can now include a person or role more than once, in any order. For example, try the lead twice before moving to the backup. Everyone is dialed in the order you set. Text and email recipients still get deduplicated to one message each.
- Clearer transfer summaries: Once someone picks up a transfer, the email and text summary stops there. It no longer lists the people further down the list that did not have to answer.
Your AI hears and speaks more naturally
- Better listening on calls: We upgraded the speech recognition behind every voice agent. The new model has shown measurable improvements in testing on accuracy in noisy environments as well as accuracy for short utterances (e.g. yes/no).
- Improved address pronunciation: When a property address is provided with variable formatting, we can consistently parse "DR" or "Dr." into "Drive". Pronunciation expands to various forms of capitalization and also better detection when an abbreviation may be outside of an address.
- Latency improvements: New infrastructure upgrades and model upgrades also benefit from latency improvements. We have cut average latency by 570ms, making your agent even faster to respond.
On-call rotations that follow your business hours
- Set when on-call shifts start: On-call rotations can be set to follow calendar schedule (starts at midnight) or business hours schedule (e.g. after 5pm until the start of the next business day). The overnight calls go to the person on shift for the evening, and closed days can have custom schedules for what shifts apply.
Under the hood
These improvements don't change how you use Super, but they make everything more stable and secure:
- Automated alerts on listing sync issues: Our team is alerted as soon as listings fail to load for an account, so problems get fixed before callers notice.
- Security improvements on the admin app: The admin app now sends additional browser security protections, which guard your account against common web attacks.
