Property matching mid-call
- Now, the agent receives a filtered list of likely property matches with confidence scoring and addresses to help improve matching against what was said
- Next up, behavioral updates to filter further in-call
Listing fallback handling
- When a listing address can't be matched, the agent has improved fallback handling for suggesting other options or offering a default fallback link
- Fallback link can be added to the listings knowledge base page
Public API for managing agents
- API users can now modify, disable, and delete agents in addition to creating new ones
Summary customizations expanded
- Summaries can now be customized across all integrations. Select from sending the summary, contact details, transcript, and recording URL for each push integration.
Under the hood
- Agent "prompts" have had a feature flag removed so that any logged-in user can edit agent prompts
- Voice picker is now available on every agent, including scenario agents
- The first-to-answer agent will remain the default voice persisted through a conversation
- Email and SMS handoffs will now evaluate the AI agent's last response to improve the handoff decision process
