Highlights from the IMN's SFR Property Management, Operations, and AI

‍

Our founding team had a blast at IMN SFR Operations & AI. Our CEO, Lindsay Liu spoke on the panel around AI for Resident Experience. Some of our team's takeaways:

• Right now, operators should focus on the low-hanging fruit. Around the corner, huge gains are coming, but there's plenty of wins to be found in everyday pain points — like solving the number one complaint, "I couldn't get somebody on the phone."
• Don't try a solution and go searching for a problem; identify your priorities and then seek out the right solution providers. For example, if communications is a problem—then you should consider Super's AI receptionist.
• Speed of response is still a huge, resonant theme for the winning operators. The good news is, it's also one of the low-hanging fruit pain points to solve with AI.