A healthy, functioning board is essential to the success of a condo, co-op, or HOA. But unlike a corporate board, an association board is composed of volunteers who do not need to have previous experience managing an association. So how do you improve the odds of success? Open communication, which creates a culture of trust, collaboration, and mutual respect. Just like with any successful team in the workplace, these attributes will help boards get through tough decisions and refocus energy on shared goals and progress.
Why transparency matters
Imagine you’re on a 5-person board. The association needs to decide whether to allocate reserve funds towards a security system upgrade or a lobby renovation. It cannot afford to do both this year, and the board is split on how to proceed.
Now imagine your board does not have shared context on why both projects are priorities. Some members are aware of stolen packages, and others are aware of upcoming unit sales. Without a shared understanding, it makes it impossible to make an informed decision.
The result? Unnecessary tension, poor decisions, and resentment.
The importance of open communication cannot be overstated. Operating with transparency will support board relationships, decision making, and set a precedent for operations. Boards with a good culture of communication:
How to promote open communication in your building board
Good communication is a practice. It requires all participants to embrace active listening, consistent and timely communication, and proactive feedback.
So, how do you promote it in your board? Here are some practical tips:
Communication is critical for gaining alignment and transparency, and ultimately productivity. Create a culture that will help you achieve your common goals. Whether you’re a seasoned board member or just starting out, consider implementing these strategies to promote open communication and start reaping the results.
The healthy operations of a building depend on the actions of the building’s managers, including the board. As the operating system for buildings, Super’s software platform helps boards, property managers, and residents streamline tasks and enhance transparency and accountability.
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