Artificial intelligence is both a buzzword and the future of property management. How you do you distinguish between the buzz and the buzzworthy? From tenant screening to accounting, emerging are top AI tools tailored to streamlining operations, improving customer experiences, and driving NOI for property management firms.
Here’s a breakdown of the top applications of AI and tools in each category.
Manual screening is slow, biased, and error-prone. AI can help bring consistency and speed by analyzing credit, background, and rental history against custom and compliant scoring models. It flags anomalies, reduces fraud, and helps ensure Fair Housing compliance.
AI tools for tenant screening:
TurboTenant, Verifast, and RentPrep all leverage AI for detection of red flags, potential fraud, and automated checks for scoring.
AI leasing agents never sleep—responding 24/7 to leads, scheduling tours, and increasing conversions. They can also support multilingual needs, making non-native English speaking prospects feel supported and streamlining communication.
AI tools for leasing:
Super supports inbound leasing inquiries, answering common questions and helping people find and schedule showings, apply, and connect with their leasing agent. Tools like LetHub have their own scheduling tools.
When it comes to the stress of maintenance, AI can reduce response time and stress by automating triage, troubleshooting, and dispatch logic. This makes tenants feel more heard and reduces the amount of duplicate communications and back-and-forth property management teams often face.
AI tools for maintenance:
Super can support your inbound maintenance inquiries, troubleshooting, and escalation to a maintenance team or partner. Some of those specialized maintenance AI teams include Latchel for 24/7 maintenance coordination, and Property Meld and Appfolio Smart Maintenance for troubleshooting and work order tracking.
AI can help take on the heavy lift of enforcing payment rules, predicting risk, and encouraging on-time rent, without manual, contentious reminders. Many providers are utilizing AI to help with tracking and follow ups, but some tools specialize in this.
AI tools for rent collection and payment:
Azibo uses AI to automatically track payments, flag alte rent, and even offer rent collection forecasts, while PayProp automates rent reconciliation and forecasting across large portfolios with AI-based alerts.
Let AI answer repetitive calls, handle FAQs, and route issues—saving your team hours per day. Think about all the time saved by ensuring your team doesn’t have to shuttle calls back and forth, saved voicemails, and common questions that can be answered right away. In addition, AI customer service makes sure no tenant or lead ever hits a dead end.
AI tools for customer service and front desk automation:
Super is an AI-native platform designed to handle the most time-consuming Tier 1 customer service—answering phones, routing maintenance, and managing common tenant questions. It integrates with your existing property management software and is reducing communication volume by 34% for customers. Think of it as your always-on front desk agent.
Ready to learn more about what an AI receptionist can do for you? Book a demo with Super today to learn about our AI solutions for managing calls, emails, and messages.
